2010 IVR Benchmarking Study

A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals.

Download

Latest News

# Article Title Date
1 DiaManT v1.3 adds support for Voxeo's Prophesy v10 IVR Sunday, 23 May 2010
2 Integrated WFO solution for Marfin Egnatia Bank from Omilia Friday, 23 April 2010
3 Omilia developed the Voice Banking solution for Bank of Cyprus Friday, 23 April 2010
4 Impact 360 Recording solution at ICAP Thursday, 22 April 2010
5 Bet Voice Portal Friday, 12 February 2010
6 Blue Star Ferries on DiaManT Sunday, 10 January 2010
7 OTE's Telemarketing goes Impact360 Saturday, 31 October 2009
8 Blue Star Ferries new Voice Ticketing portal Friday, 25 September 2009