Mobile Operators receive a large number of calls through their Customer Care channels every day. Be it a telephone call, a web chat or mobile applications/web, customers demand high quality service. Customers expect to be treated as individuals, they expect to be heard and serviced. Not to serve themselves by going through the entire organizations process map.
Managing multi-channel Customer Care can be extremely challenging. Natural Dialog Interaction takes away the hurdles of communication, enabling a more natural and effective engagement of the customer.
DiaManT NDI Slef Care for Operators is a multi-channel, Natural Dialog Interaction solution targeted at serving the demanding Customer Care domain of organizations such as Fixed and Mobile Operators and Internet Service Providers.
It is a 100% customer-centric solution designed to simplify the user interface and improve the Customer eXperience well beyond conventional standards. At the same time, Operators can have very impressive benefits, such as:
- up to 40% lower operational costs
- 30% improved Customer eXperience indicators
- elimination of mis-routed calls
- up to 70% faster service
Contact our specialized Customer eXperience consultants now to find out how your organization can improve service AND radically cut costs.