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Omilia offers flexible hosted IVR services, guaranteeing the best possible performance, reliability and speed to market. Develop your own application and deploy it on Omilia's open standards hostin platform, or work with Omilia's professional services to create a state-of-the-art speech application, leveraging the unique technology of the DiaManT platform.
Hosted IVR services are offered in two alternative business models:
- per call minute charge
- per port charge
to satisfy both customers with peaky unpredictable traffic volumes as well as customers who wish to have guaranteed service levels.
Key attributes
- Standards-based — Omilia’s Hosted IVR service operates in a native SIP (Session Initiated Protocol) environment. All of our applications are VXML and CCXML based. Omilia’s solution supports all of the World Wide Web Consortium standards for IVR and Speech.
- Reports and analytics — All Hosted IVR services include access to a wide number of operational reports and call detail records. Customers that purchase customizable packaged speech applications will have access to an expanded package of call analytics concerning application trends, engagement rates, completion rates and similar performance criteria.
- Flexible solution — Omilia’s Hosted IVR service may be deployed for both inbound and outbound applications. It fully supports Computer Telephony Integration (CTI) requirements, a wide variety of back-end integration scenarios, and multi-vendor contact center and switching environments.