Omilia deployed successfully Verint's Impact 360 Workforce Optimization solution at OTE's Telemarketing Call Center.

The Impact 360 solution is based on Call Recording and provides an integrated Quality Monitoring and Performance Management environment, which enables OTE to control quality and be more productive. Omilia specializes in Voice and Speech solutions (Speech IVR, Workforce Optimization, Call Recording) with an international blue-chip customer base such as Belgacom, Vodafone Hellas, Marfin-Egnatia Bank, Bank of Cyprus and Blue Star Ferries.