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Vodafone Customer Service goes full Natural Dialog
Vodafone’s subsidiary in Greece enhances customer service with a Natural Dialog Interaction solution from Omilia, improving the Customer Experience and boosting productivity of the Contact Center.
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OTE's Telemarketing goes Impact360
Omilia deployed successfully Verint's Impact 360 Workforce Optimization solution at OTE's Telemarketing Call Center.
Redefining Self-Service as System-Assisted Service, Natural Dialog Interaction technology from Omilia allows your customers to express themselves in natural language, using any channel they choose. With Omilia's NDI System-Assisted Service, your customers have the first word (spoken or textual) - when calling in to the Call center, using your Web site or Mobile customer care application.
Natural Dialog Interaction is Natural Language Understanding technology....done right!