The Hellenic Telecommunications Organization (OTE S.A.) is the incumbent telecommunications provider in Greece, and together with its subsidiaries forms one of the leading telecom groups in Southeastern Europe.

OTE is among the five largest listed companies, with respect to capitalization, in the Athens Stock Exchange and also trades on New York (NYSE) and London (LSE) Stock Exchanges. Following an agreement between the Greek Government and Deutsche Telekom, since 5th November 2008, each holds 25% plus one share in OTE’ s share capital. The OTE Group offers a full range of products and services, from broadband services, fixed and mobile telephony, to internet access, satellite, high-speed data communications and leased line services. At present, OTE companies employ over 30,000 people in six countries (Greece, Romania, Serbia, Bulgaria, Former Yugoslav Republic of Macedonia and Albania).

OTE has chosen Verint’s Impact 360™ Recording Solution implemented by Omilia. Omilia being the Verint representative for Greece and Cyprus, designed implemented and supports the solution, which enables OTE to maximize agent performance and improve telephony services offered.

ICAP group is one of the most successful regional Business Services Groups in South Easters Europe. Today, ICAP Group provides a wide range of services that are grouped in the following six Business Practices: Business Information, Business Directories, Management Consultants, Contact Center, HR Outsourcing, and Receivables Management. In addition, TNS ICAP, a company founded jointly with Taylor Nelson Sofres, offers Market Research services.

ICAP has chosen Verint’s Impact 360™ Recording Solution implemented by Omilia. Omilia being the Verint representative for Greece and Cyprus, designed implemented and supports the solution, which enables ICAP to maximize agent performance and improve telephony services offered. The solution includes recording of 160 devices in Genesys SIP environment with Genesys CTI integration. The recording method used is VoIP Interception.

Marfin-Egantia Bank: One of the largest financial institutions in Greece offers a wide area of financial services, which includes banking services, insurance, factoring, leasing etc. Marfin-Egnatia Bank has chosen Verint’s Intelligent Recording Solution implemented by Omilia. Omilia being the Verint representative for Greece and Cyprus, designed implemented and supports the solution, which enables Marfin-Egnatia Bank to maximize agent performance and improve telephony services offered.

Vodafone Greece was established in Greece in 1992 – under the trade name Panafon – with the participation of Vodafone Group Plc., France Telecom, Intracom and Data Bank, and was officially renamed to Vodafone in January 2002. In December 1998, the company listed its shares in the Athens and London stock exchange, while in July 2004 it de-listed from ATHEX. Vodafone Group Plc. is the company’s major shareholder with 99.8% of Vodafone Greece shares.

Vodafone has the most extensive, technologically advanced and faults and malfunctions resistant mobile telephony network in Greece, able to provide broad coverage by ensuring high-quality communication

Vodafone Greece implemented a Natural Language Understanding (NLU) Voice Portal for its entire customer care service. With the Voice Portal, Vodafone is aiming at providing faster service to its customers, while optimizing call centre operations.

Omilia designed and developed the new NLU Voice Portal utilising it's state-of-the-art Natural Dialog Management platfrom, DiaManT ™.

Attica Group is the parent company of the Superfast Ferries fleet and the Blue Star Ferries fleet. The group's ships operate in domestic and international waters, offering connections between Greece and Italy in the Adriatic Sea, between Germany and Finland in the Baltic Sea, between Scotland and Belgium in the North Sea and between mainland Greece and the Cycladic and Dodecanese Islands.

IBM Romania, a subsidiary of IBM Corporation Inc., is the leading IT provider in Romania.

Belgacom SA, with its registered office in Brussels, in the heart of Europe, is the leading supplier of total telecommunications solutions in the Belgian market.

Blue Star Ferries is the leading ferry boat operator in Greece, with routes to the Greek islands and Italy.