2010 IVR Benchmarking Study

A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals.

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Natural Dialog Technology

We study the way that humans carry out a dialog and strive to encode this behaviour into our Natural Dialog Platform. DiaManT ™ is a state-of-the-art, VoiceXML compliant, Natural Dialog platform.

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In the beginning it was all about recognising speech. Focus was on the acoustic domain and several technologies were developed. Sometime around the end of the previous millenium, the ASR technology had eventually reached very satisfactory maturity levels, and was robust enough to fuel the "Speech-enablement" era.

Bet Voice Portal is an informative service for football games and it addresses the users who seek information regarding live scoring, scheduled date and time of games and odds offered by OPAP and other betting agencies.

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Following a rigorous RfP and bidding process, OTE selected Omilia and Verint's Impact360 Workforce Optimization solution for its Telemarketing call centre.

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